Assistant After-Sales Service Manager - Rabat
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Auto Nejma is a historic and major player in the automotive sector in Morocco.
Official representative of the brands Mercedes-Benz, BYD, smart and DENZA, we operate through a national network covering several strategic cities in the Kingdom.
With recognized expertise in Passenger Vehicles, Commercial Vehicles, Heavy Goods Vehicles, After-Sales Service and Spare Parts, we place operational excellence, customer satisfaction and sustainable performance at the heart of our strategy.
Our organization is based on:
- A national multi-site network
- International manufacturer standards
- A performance and continuous improvement oriented culture
- A HR policy focused on talent development and internal mobility
At Auto Nejma, we believe that collective performance relies on the commitment, competence and service-oriented approach of our teams.
Joining Auto Nejma means joining a structured, ambitious and transforming group, offering real opportunities for growth in a demanding and stimulating professional environment.
Company culture :
Job :
As part of the After-Sales Service Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance.
A true link for the After-Sales Service Manager, you will support the teams daily in respecting brand standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction.
Your responsibilities:
- Monitor the performance indicators of the workshop's activity and contribute to achieving operational goals.
- Participate in the evaluation of team performance and the identification of recruitment and skills development needs.
- Support teams in applying internal procedures and standards.
- Ensure the monitoring of budgets related to consumables and fuel.
- Ensure proper follow-up of ongoing repairs and smooth workshop operations.
- Participate in the implementation of actions aimed at improving customer satisfaction and experience.
- Contribute to the development of the after-sales business and the identification of business opportunities.
- Manage operational priorities: emergencies, immobilized vehicles, customer returns, technical assessments, and courtesy vehicle management.
Required profile :
- Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.
- You have at least one year of professional experience, ideally in the automotive or industrial sector.
- You have a good understanding of workshop activities and the challenges related to after-sales service.
- You are known for your organizational skills, your responsiveness, and your ability to manage priorities.
- You enjoy fieldwork and interacting with operational teams.
- You have good analytical, communication, and coordination skills.
- You are proficient in office software, especially Excel.
- You have a good level of French.
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