Customer Relations Agent (M/F) - Casablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
A century of commitment to mobility in Morocco
Since 1907, Auto Hall has been a key player in the automotive distribution sector in Morocco. Guided by values of innovation, trust, and closeness, our Group places customer satisfaction and service quality at the heart of its development strategy, while resolutely committing to more sustainable mobility.
Our brands:
OPEL, DFSK, MITSUBISHI, FUSO, FOTON, FORD, NISSAN, FIAT, CHERY, FORD TRUCKS, NEW HOLLAND, CASE, GAZ...
Our values:
Excellence
We aim for high standards in everything we do, through quality service and recognized expertise for over a century.
Innovation
We constantly explore new automotive technologies and solutions to anticipate tomorrow's needs.
Societal Commitment
We support responsible initiatives through our CSR policy and the concrete actions carried out by the Auto Hall Foundation.
Customer Satisfaction
We place the customer experience at the heart of our strategy, with constant attention to listening, closeness, and continuous improvement.
Want to join us?
Discover our career opportunities and become part of a constantly evolving group.
Job :
- Receive and handle incoming calls.
- Respond to customer requests for information and inquiries.
- Process and follow up on complaints.
- Direct customers to the relevant departments based on their needs.
- Ensure optimal service quality and contribute to customer satisfaction and loyalty.
- Monitor customer interactions and update information in dedicated tools.
Required profile :
- Minimum Bac+2 education (equivalent to a 2-year associate's degree), ideally in sales or management.
- Some experience in a similar role or in a call center is desirable.
- Good command of French, both spoken and written.
- Excellent listening and communication skills.
- Service-oriented, responsive, and team player.
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