Network Agent 24/7 (M/F) - Fès

Company :

Founded in 1976, CGI is among the largest independent information technology (IT) and management consulting services firms in the world. CGI has 90,000 consultants and other professionals located around the world, through whom the company offers a comprehensive portfolio of services and solutions: management and IT strategy consulting services, systems integration, outsourced IT and business process management services, and intellectual property solutions. CGI's collaboration with its clients is based on a model focused on local relationships, combined with a global service delivery network, which allows clients to achieve their organization's digital transformation and accelerate the achievement of results. In fiscal year 2023, CGI generated revenue of CA$14.30 billion. CGI shares are listed on the Toronto Stock Exchange (GIB.A) and the New York Stock Exchange (GIB). Learn more at cgi.com.

Life at CGI is rooted in ownership, teamwork, respect, and a sense of belonging. With us, you can develop your skills, share your perspective, and reach your full potential because...

We invite you to become an owner in your first year and to continuously draw on this ownership culture to benefit from the rewards of our collective success as we work together to make our dream a reality: "creating an environment where we enjoy working together and where, as owners, we participate in building a company we are proud of". That's why we refer to ourselves as CGI members, rather than employees. Being a CGI member gives you the opportunity and responsibility to participate in all aspects of the company, including actively contributing to its direction and strategy.

Your work creates value as you leverage your experience and work closely with your colleagues and clients by advising them, developing, and proposing innovative solutions that meet our clients' most complex challenges. You will build lasting and trusting relationships with your peers and clients in your community, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge industry and technological expertise.

You will grow your career by joining a company built to grow and last, which constantly offers you growth options. Whether through skills development programs or interesting assignments that broaden horizons, you will grow your career in partnership with leaders who will support your development and health and well-being goals.

Join us. Together, as owners, let's put our know-how to work to meet the needs and take into account the interests of our clients, our shareholders, our communities, and each of us.

Company culture :

CGI Technologies and Solutions Morocco is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured organizational culture, ensuring process rigor, reliability and operational efficiency. It is complemented by an innovation dimension that encourages adaptability and initiative, while a more moderate competitive component supports a balanced results-driven mindset.

Job :

Job description
As part of strengthening our team, we are recruiting a Network Agent to ensure the continuity and quality of technical service for our clients, guaranteeing permanent availability and effective communication.

Functions and responsibilities

- Resolve client technical incidents.
- Ensure the processing of user requests (via Ticketing tools) in accordance with the contract and agreed deadlines.
- Respect established guidelines, procedures, and processes.
- Write adequate reporting, respecting schedules and sending formats.
- Contribute to the continuous improvement of the service and respect contractual commitments and group security rules.

Required profile :

• Language skills:
   o Good communication skills in French (spoken and written).
   o Intermediate English level (able to understand and discuss technical topics).
• Experience:
   o Previous experience in customer service or user support.
• Technical skills:
   o Good level in technical support (supervision, virtualization, diagnostics).
   o Knowledge of supervision tools and virtual environments (VMware, Hyper-V, etc.).
   o Computer knowledge (degree)

CGI is an inclusive employer and mindful of applications from people with disabilities and the career development of men and women.

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition