Italian-Speaking Back Office Agent - Weekend OFF - Rabat
Company sector : Call Center
COMPANY :
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Join our dynamic and fast-growing team! As an Italian-Speaking Back Office Agent, your main responsibilities will be:- Operational management of content moderation on the client's social platforms.- Evaluation and verification of user content compliance with established guidelines.- Analysis and control of multimedia data (texts and images) in Italian and English.- Constant monitoring of the quality and accuracy of the work done, in line with project targets.- Classification and cataloging of specific information and metadata within data flows.- Teamwork aimed at jointly achieving productivity targets.- Contribution to the efficiency and continuous development of company workflows.
Required profile :
Perfect command of the Italian language, both written and spoken (a good level of French or English will be considered a plus).Strong customer focus, empathy, and excellent written communication skills.Rigor, precision, and keen attention to detail.Excellent command of basic IT tools (Microsoft Office Suite, web browsing, CRM).Ability to work independently and manage stress.Previous experience in back office or call center is welcome, but motivated junior profiles are also considered.
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