Technical Activity Management Agents - Casablanca
Company sector : Recruitment / Interim
COMPANY :
Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.
Our teams are trained to support companies in promoting excellence in human capital management: temporary staffing, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…
For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS…).
For our candidates, in line with Manpower Group's global standards, we offer a selection, evaluation, and support process for success in their new role.
Company culture :
Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
Job :
* Answer telephone calls and written requests from our partners and clients.
* Schedule and send work orders to field technicians.
* Manage reports from technician interventions.
* Contact clients, technicians, and suppliers to organize and coordinate interventions.
* Evaluate and ensure client satisfaction.
Required profile :
* Bac+2 or higher (Associate's degree or equivalent).
* Experience in FTTH technical service.
* Good level of French, both spoken and written (mandatory).
* Required experience in technical service.
* Ability to work independently and as part of a team.
* Good attention to detail and analytical skills.
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