Artificial Intelligence Engineer - Sala al Jadida

Company :

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence.
In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.

Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.

We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.

For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.

Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.

The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.

In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it.
At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA.

Company culture :

AXA GBS Morocco operates within a predominantly collaborative culture, where people, trust, and strong professional relationships are key priorities. The company promotes close and supportive management, encouraging accountability, development, and team cohesion. This human-centered approach is reinforced by a strong organizational framework, ensuring reliability, structure, and operational efficiency. It is complemented by a moderate focus on innovation and performance, supporting continuous improvement within a well-defined environment.

Job :

JOB PURPOSE

We are looking for a technically proficient AI Engineer to drive AI initiatives across multiple domains.

You will be responsible for developing scalable AI solutions, implementing models, and enabling business teams through intelligent automation.

This role requires good knowledge of AI systems, problem-solving skills, and the ability to work across diverse teams and projects.

PROFILE :

As an AI Engineer, you support business teams in identifying, designing, developing, and industrializing their AI use cases. You contribute to AI adoption by ensuring technical feasibility, maintaining the quality of delivered solutions, and guaranteeing compliance with platform standards and best practices.

RESPONSABILITIES :

• Identify and assess AI use case opportunities in collaboration with business teams.
• Facilitate scoping, discovery, and solution design workshops.
• Develop AI assistants and intelligent solutions.
• Support business teams throughout the journey from ideation to industrialization and deployment.
• Contribute to documentation and the sharing of best practices.
• Conduct continuous technology watch and monitor advancements in AI and related technologies.

Required profile :

TECHNICAL SKILLS:

AI Engineering & GenAI Development

• Strong expertise in Python for AI application development
• Good knowledge of LangChain, LangGraph, MCP, and A2A frameworks
• Strong hands-on experience in designing and developing AI Assistants and AI Agents
• Good knowledge of Retrieval-Augmented Generation (RAG) architectures and vector databases
• Experience integrating LLMs into enterprise workflows and business use cases

LLMOps & AI Governance

• Good knowledge of Langfuse, MLflow, and observability frameworks for AI systems
• Experience implementing Guardrails and responsible AI practices
• Knowledge of model evaluation, monitoring, and AI solution lifecycle management
• Strong understanding of AI platform standards and best practices

Cloud, DevOps & Architecture

• Good knowledge of Microsoft Azure and Azure DevOps
• Strong hands-on experience with Kubernetes and/or OpenShift platforms
• Good knowledge of REST APIs, microservices architecture, and system integration
• Experience with CI/CD pipelines and automated testing frameworks

Business Consulting & Delivery

• Experience identifying, assessing, and prioritizing AI use case opportunities with business stakeholders
• Ability to facilitate discovery, scoping, and solution design workshops
• Experience supporting business teams from ideation through industrialization and deployment
• Strong documentation and knowledge-sharing capabilities

Professional Skills

• Excellent listening skills and customer-oriented mindset
• Ability to communicate complex technical concepts to non-technical audiences
• Strong autonomy, rigor, curiosity, and problem-solving skills
• Fluency in both French and English

Experience & Deliverables

• Confirmed/Senior experience in Software Engineering, Artificial Intelligence, or related fields
• Significant experience delivering GenAI, RAG, or AI Agent projects
• Strong knowledge of Azure technologies and Agile methodologies
• Proven ability to deliver AI use case assessments, PoCs, MVPs, and production-ready AI assistants
• Experience producing technical and functional documentation and conducting knowledge-transfer sessions

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition