French-speaking Customer Service Representative
- Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in the world of customer relations, offshoring, and multichannel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment that fosters engagement, innovation, and development.Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer service standards internationally.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Handle incoming calls (reception) as well as the administrative and operational processing of customer files in the back office, while ensuring optimal service quality.- Handle incoming calls (reception) as well as the administrative and operational processing of customer files in the back office, while ensuring optimal service quality.

Required profile :

Excellent command of French, both spoken and written, with clear and professional communication.Strong sense of service, with the ability to handle requests with empathy, professionalism, and efficiency.Interpersonal skills, allowing for easy interaction with different types of people.Good organization and ability to manage multiple tasks simultaneously.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work