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Customer Relations Officer (H/F) - Marrakech

Company sector : Banking / Finance

Published today on ReKrute.com
  • Marrakech and region - Morocco
  • COMPANY :

    A multi-activity group with expertise covering all areas of banking and finance, Bank Of Africa confirms its belonging to a leading regional group resolutely open to international business. With more than 2 million customers, over 5,000 employees, more than 600 agencies in Morocco and several points of sale abroad.

    Bank Of Africa has a solid financial foundation, diverse expertise, and modern tools. Bank Of Africa builds its success on strong values of openness, closeness, and excellence, enabling it to build a leading continental financial group present in 32 countries, including 21 in Africa.


    Company culture :

    Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence.

    Job :

    Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a portfolio of clients.

    You will need to constantly propose and sell the full range of products and services to clients.

    Your commercial actions will be carefully planned and managed according to overall and individual objectives.

    Risk prevention will be a constant challenge.


    Required profile :

    With a commercial or financial background (Master's degree from a Business School or University), you have at least 2 years of initial experience in a similar role.

    Your strong commercial sense, your writing skills, your ability to listen and your talent for persuasion will be your main assets for success in this role.

    Rigor, organization, and the ability to work in a team will also be necessary.

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