Customer Service Representative Fès - Fès

Company :

Founded in 1997, GSM Al Maghrib is a Moroccan private group that diversifies into several areas of activity by operating in the distribution of telecommunications products, money transfer, printing management services, data center management, and security solutions.

Our HR vision is based on the belief that human capital is the main driver of performance and sustainable growth. The objective is to create a stimulating work environment that promotes engagement, skill development, and professional growth of employees.

The company encourages a culture based on:

• Team spirit
• Innovation
• Responsibility
• Managerial proximity
• Results orientation

This culture promotes collaboration between teams and helps maintain a positive social climate.

Job :

Join our leading company in the Distribution sector and seize the opportunity to become our next Customer Service Representative in Fès.

As an essential member of our team, you will actively contribute to achieving business goals by ensuring an exceptional customer experience and building customer loyalty.

Your main tasks will include:

• Welcoming and providing personalized advice to customers.
• Handling customer requests and complaints professionally.
• Following up on customer files and updating information.
• Participating in commercial and promotional actions.
• Contributing to achieving sales and customer satisfaction goals.

You will play a key role in maintaining trusting and lasting relationships with our customers.

Required profile :

A money transfer company is looking for customer service representatives in Bouskoura.

Tasks:

- Welcome, listen to, and advise customers in the branch.
- Identify needs and propose personalized solutions.
- Maintain a trusting relationship and ensure customer portfolio loyalty.
- Prospect for new clients.
- Contribute to customer satisfaction through the quality of service provided.

Required skills:

- Knowledge of sales and negotiation techniques.
- Good oral and written communication.
- Listening and communication skills.
- Customer-oriented and service-minded.
- Team spirit and rigor.
- Ability to manage priorities and stress.

Training and experience:

- Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.
- 1 to 2 years in a similar role (customer relations, sales, commercial service)

If you are passionate about customer relations and eager to grow in a dynamic environment, this position is for you!

Don't wait any longer and apply now by clicking on the "Send my CV to the recruiter" button.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Involvement at work Organization