Bilingual Customer Advisor Dutch + French - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a key player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our company delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and fulfillment.Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Join our dynamic and multilingual team! As a Bilingual Customer Advisor, you will be responsible for:- Welcoming and informing Dutch and French-speaking customers by phone.- Handling customer requests and complaints with efficiency and empathy.- Ensuring personalized follow-up for each request and finding suitable solutions.- Contributing to the continuous improvement of service quality.

Required profile :

Bilingual Dutch-French, both spoken and written.Excellent communicator, you are a good listener and have a pleasant voice.Customer-oriented and with a strong sense of service.Resistant to stress and able to handle difficult situations calmly.Proficient in computer tools (CRM, etc.).A first experience in customer service would be a plus.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work