Customer Advisor (M/F) - Back Office - Fes - French - Fès
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Fez and region - Morocco
- High school diploma Minimum - Other
Extraversion Emotional distance Conventional Flexibility
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - the ones you use every day - improve their business through technology and integrated solutions, in more than 70 countries. In everything we do, we believe in doing right by and for people: our game-changers, our customers and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Your mission:
As a Customer Advisor, you will play a key role in the quality of the customer experience by:
• Responding to customer requests via phone, email, or chat.
• Identifying and resolving problems or complaints to ensure their satisfaction.
• Offering personalized solutions to strengthen customer loyalty.
• Contributing to the continuous improvement of services by sharing customer feedback and needs.
Required profile :
Profile sought:
We are looking for Game-Changers who:
• Are perfectly fluent in French, both spoken and written.
• Have excellent communication skills, are organized, independent, and positive.
• Are proficient with digital tools and curious about new technologies.
• Enjoy tackling challenges and are focused on customer satisfaction.
Recruitment Process:
1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.
2 Phone conversation
A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.
3 In-person interview
A meeting to delve deeper into your profile and align your ambitions with our company culture.
What we offer:
At Concentrix, valuing talent is a priority.
Attractive salary
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• Special Eid al-Adha bonus
Social benefits:
• Advantageous health insurance
• Supplementary pension after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs
Dynamic work environment:
• Internal activities and events throughout the year
• Activities aimed at strengthening team spirit and company culture
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Extraversion Emotional distance Conventional Flexibility
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