Bilingual Customer Service Representative (French/English) - Casablanca
Company sector : Aeronautic / Space
COMPANY :
Atlas On Line, a subsidiary of Royal Air Maroc, is a Customer Relationship Management Center (telemarketing, customer support, remote sales, after-sales service) specializing in the air transport sector.
The human capital of Atlas On Line is considered the major component of its development and success. As such, the HR policy has a strategic dimension that is based on 3 founding principles:
- To offer a fulfilling environment
- To value its staff by developing their performance
- To promote talents and careers by encouraging personal and collective initiative
Atlas On Line, a company where it is good to grow. We invest heavily in the well-being of our employees for both their comfort and their career. They are supported by a team of experienced and committed managers, which allows us to meet the needs and requirements of our clients and their customers.
Job :
As part of the development of our business, we are looking for English-speaking customer service agents for incoming calls.
Your mission will be to:
- Ensure the greeting, identification, and processing of the customer's request
- Analyze the customer's need in order to provide advice and
- The necessary assistance.
- Ensure the achievement of sales objectives as well as the processing of complaints
Required profile :
You meet the following requirements:
- Associate's degree minimum (DEUG, Bachelor's degree or equivalent), preferably in foreign languages;
- Perfect command of French
- Mastery of a second language, English
- You have excellent interpersonal skills, good active listening and communication skills, and the ability to work in a team.
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