Customer Service Advisor - Animal Insurance - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is an undisputed leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative and high-quality solutions that enhance the customer experience.
Our impact:
Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs internationally.
Dedicated employees: With a team of over 8000 passionate and committed employees, we form a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.
With us, stability and development go hand in hand:
- All our production positions are offered as permanent contracts (CDI),
- Paid initial training is provided from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
- A stimulating work environment that encourages mutual help, progress, and fulfillment.Looking for a stable, dynamic, and forward-looking environment? ADM Value opens its doors to you.
Apply today and become a key player in our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
As part of an ambitious new customer service project in insurance, join a team dedicated to animal well-being and assist our policyholders with a smile and empathy.
- Handle customer requests related to animal insurance.
- Inform and advise on coverage, reimbursements, and procedures.
- Ensure rigorous follow-up of cases and propose clear solutions.
- Guarantee an excellent, fast, and caring customer experience.
Required profile :
You are the voice of trust for our clients… and their four-legged companions.
- Perfect mastery of spoken French (fluent, clear, good listener).
- Unconditional love for animals and genuine pleasure in interacting with their owners.
- Having (or having had) a pet is a plus.
- Empathy, patience, and customer service skills.
- Organization and rigor to manage multiple requests effectively.
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