HR COORDINATOR - French-English Speaker - Rabat
HR professions - Secteur Call Center - Call Center
- Mid Level (3 to 5 years)
- 2 job(s) in Rabat and region - Morocco
- Bachelor (4 years) Minimum
Need for objectivity Extraversion Need for autonomy Involvement at work Search for new things / novelty
- Permanent contract
- Teleworking : No
Company :
Marketing Call Center20 years of experience serving exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the dedication of over 700 experienced talents, our company delivers tailored services to demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan roots, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that promotes engagement, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards internationally.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Missions:*Advice and support for operational staff- Respond to operational staff requests on all HR topics (recruitment, staff administration, health insurance, payroll, labor law, compensation, performance management, training, career management, etc.).- Support managers in establishing a culture of performance, meritocracy, and fair treatment (monitoring absenteeism, performance management, internal mobility management, disciplinary management, etc.).- Assist operational staff in their HR-related decisions by helping them integrate the HR variable into their decisions (recruitment, disciplinary decisions, performance reviews, promotions, etc.).- Explain and ensure operational staff apply all HR procedures.- Update HR monitoring and reporting tools and send them to HR management monthly.- Develop all social dashboards to track activity (absenteeism, performance, turnover, compensation, leave, etc.)*HR Development- Coordinate, lead, and monitor the Onboarding Program,- Support managers in team development: determine support needs, define the training plan for employees in the scope of the function, prepare and support succession plans in coordination with HR management,- Update job descriptions and performance evaluation templates,- Deploy and lead actions following the annual employee satisfaction survey.Required profile :
- With a Bachelor's or Master's degree in HR, you have at least 2 years of experience in a similar role.*Personal Skills:- Broad understanding of HR services- Dynamic- Good interpersonal skills, diplomacy- Professionalism- Listening and availability- AdaptabilityHead office address :
26 Angle Rue Tensift et Av Abtal AGDAL
Desired personality traits :
Need for objectivity Extraversion Need for autonomy Involvement at work Search for new things / novelty
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