Foundever is looking for Italian-speaking Customer Advisors for a leader in the IT sector.
- Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
- Position description :
Foundever Group is looking for Customer Advisors for its Casablanca site.
The main mission will be to handle incoming calls on behalf of a major IT sector operator, known for the quality of its services and its attention to customers.
To strengthen our support team, we are looking for motivated, rigorous Customer Advisors who are passionate about customer satisfaction.
- Your missions :
As a Technical Customer Advisor, you will be the first point of contact for our customers experiencing technical issues.
- Your main responsibilities will be:
- Answer customer requests by phone.
- Diagnose and remotely resolve technical problems related to products, services, software, etc.
- Guide customers in the optimal use of our products.
- Transfer more complex incidents to the second-level technical service.
- Participate in the continuous improvement of internal procedures and the knowledge base.
- Ensure accurate monitoring of customer cases through the CRM.
Required profile :
- Profile sought :
- Experience in a similar position or in technical support is a plus.
- Excellent oral and written communication skills in Italian (level C1 or higher).
- Excellent listening, communication, teaching, and problem-solving skills.
- Good knowledge of computer tools and technical environments.
- Familiarity with customer management software (CRM, ticketing systems).
- Knowledge of English is an advantage.
- Salary and benefits :
- Attractive salary (fixed + bonus).
- Permanent CDI contract from the first day of training.
- 100% paid training.
- Attractive social benefits (health insurance, social club, etc.).
- Guaranteed transport service.
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