Digital Workplace & ITSM Engineers - (M/F) - Rabat

Company :

AFD.TECH part of Accenture, a specialist in IT and Telecommunications consulting, joined the Accenture group in 2022. Accenture is the world leader in business and public services, with cutting-edge expertise in digital, cloud, and security. It is also a community of over 730,000 talents with a common mission: to realize the technological promise combined with human ingenuity.

By 2025, AFD.Tech, a subsidiary of Accenture, will bring together over 2000 talents across 3 countries (France, Belgium, and Morocco), with an annual turnover of over 130 million euros.

Discover the testimonial of Hajar Fathi, Senior People & Project Manager at AFD.Tech in Challenge Maroc magazine by clicking here:  https://bit.ly/3QI2VjV

Company culture :

AFD.Tech fosters a deeply human and collaborative culture, built on trust, team spirit, and mutual support.
Employees grow within a close-knit environment where hands-on managers guide, mentor, and empower their teams.
This people-focused approach is strengthened by a solid organizational structure, ensuring consistency, quality, and operational excellence.
Innovation and creativity play a supportive role, while performance and challenge are present but balanced.

Job :

As part of strengthening our Digital Workplace and IT Service Management activities, we are recruiting several technical profiles, from Junior to Senior/L3 level, to work on complex and highly critical production environments.

Depending on your expertise, you will participate in the administration, evolution, and operational maintenance of the following environments:

• EUC and endpoint management: Microsoft Intune, Autopilot, Azure Virtual Desktop, Windows 365, and VDI
• Microsoft 365 and Identity: Exchange Online, Teams, Entra ID, and Active Directory
• EUC Infrastructure: Windows Server, Active Directory Tier-0, SQL Server, IIS, WSUS, and WDS
• ServiceNow ITSM: Incident, Change, Problem, CMDB, workflows, and integrations

Senior profiles will also be responsible for technical governance, handling L3 escalations, producing architecture documents, and supporting teams.

Your main tasks:

EUC, Intune, and User Environment

• Administer and evolve Microsoft Intune: compliance policies, configuration profiles, application deployment, and endpoint management.
• Ensure the deployment and support of Windows Autopilot.
• Administer Azure Virtual Desktop, Windows 365, and VDI environments.
• Resolve incidents related to device enrollment, Intune policies, and virtual sessions.
• Manage operating system updates and monitor workstation compliance.
• Maintain equipment inventory and operational documentation.
• Develop PowerShell scripts to automate recurring operations.
• Take charge, depending on seniority level, of Windows, macOS, iOS, and Android environments.

Microsoft 365, Teams, Exchange, and Identity

• Administer Microsoft 365 services, particularly Exchange Online, Teams, SharePoint, and OneDrive.
• Manage mailboxes, licenses, groups, access, and Teams policies.
• Administer Microsoft Entra ID: provisioning, conditional access, Hybrid Join, B2B federation, and identity governance.
• Participate in Active Directory and Group Policy management.
• Handle Microsoft 365 and Identity incidents up to L2 or L3 levels.
• Automate Microsoft 365 and Identity operations using PowerShell and Microsoft Graph API.
• Contribute to tenant governance, privileged access management, and security policy enforcement.

Windows Infrastructure, Active Directory, and SQL Server

• Administer Windows Server and Active Directory environments.
• Manage users, groups, organizational units, GPOs, and trust relationships.
• Monitor domain controllers, FSMO roles, replication, and authentication mechanisms.
• Administer infrastructure services such as IIS, WSUS, and WDS.
• Participate in patching operations and perform pre- and post-deployment checks.
• Perform routine operations on SQL Server: backups, maintenance, monitoring, and performance tracking.
• Contribute to the administration of high-availability SQL Server environments, including Always On.
• Develop PowerShell scripts to automate administration tasks.

ServiceNow ITSM

• Administer and evolve the ServiceNow ITSM platform.
• Configure Incident, Change, Problem, and CMDB modules.
• Manage accounts, groups, roles, and access controls.
• Update workflows, routing rules, incident categories, change templates, and approval chains.
• Monitor CMDB data quality and handle discrepancies, duplicates, or obsolete items.
• Develop and maintain REST API integrations.
• Design automations with Flow Designer, Business Rules, UI Policies, and JavaScript/GlideScript.
• Participate in CAB processes and ensure adherence to ITSM processes.
• Contribute to integrations between ServiceNow and monitoring tools like Dynatrace.

Expertise, Governance, and L3 Support

For Senior/L3 profiles:

• Take charge of complex technical escalations and manage their resolution.
• Perform root cause analysis and define corrective actions.
• Design and govern Digital Workplace, M365, Infrastructure, and ITSM architectures.
• Produce technical documents such as HLD, LLD, RCA, procedures, and runbooks.
• Manage evolutions, major changes, and platform lifecycles.
• Define technical, security, and operational standards.
• Mentor and upskill junior and experienced engineers.
• Coordinate activities with Identity, Cloud, Security, Infrastructure, and Operations teams.

Required profile :

Education & Experience:

Junior Profiles

• 0 to 2 years of experience in IT administration or support.
• Basic knowledge in one of the following environments:

1. Microsoft Intune and Microsoft 365
2. Exchange Online and Teams
3. Active Directory and Windows Server
4. ServiceNow ITSM

• Familiarity with PowerShell.
• Good understanding of user environments and support processes.
• Rigor, service orientation, and willingness to develop skills.

Experienced Profiles

• 3 to 5 years of experience in production environment administration.
• Operational expertise in at least one of the following areas:

1. Intune, Autopilot, AVD, or VDI
2. Microsoft 365, Exchange Online, Teams, and Entra ID
3. Active Directory, Windows Server, and SQL Server
4. ServiceNow ITSM, CMDB, Incident, and Change

• Proficiency in PowerShell.
• Ability to handle Level 2 incidents autonomously.
• Knowledge of ITIL processes and change management.

Senior / L3 Profiles

• Minimum 5 to 6 years of experience depending on the field, including significant experience in L3 activities, technical lead, or architecture.
• Advanced expertise in one of the following areas:

1. EUC: Intune, Autopilot, AVD, Windows 365, and VDI
2. M365 & Identity: Entra ID, Exchange Online, Teams, Active Directory Tier-0, and Microsoft Graph
3. EUC Infrastructure: Active Directory Tier-0, Windows Server, SQL Server, and PowerShell
4. ServiceNow: ITSM, CMDB, REST API, Flow Designer, and workflow development

• Experience in complex incident management, technical governance, and continuous improvement.
• Proficiency in architecture documentation and RCA analysis.
• Ability to technically mentor and support junior and experienced profiles.

Technical Skills Sought

• Microsoft Intune
• Microsoft Autopilot
• Azure Virtual Desktop
• Windows 365 and VDI
• Microsoft 365
• Exchange Online
• Microsoft Teams
• SharePoint and OneDrive
• Microsoft Entra ID
• Active Directory and GPO
• Windows Server
• SQL Server
• PowerShell
• Microsoft Graph API
• ServiceNow ITSM
• CMDB
• REST API
• Flow Designer
• ITIL

Additional Skills Appreciated

• macOS device administration with Jamf or Intune.
• iOS and Android mobile device management.
• Microsoft Purview and compliance governance.
• Privileged Identity Management.
• Teams Direct Routing.
• Entra ID Hybrid Join.
• Azure Arc.
• ServiceNow Discovery and Service Mapping.
• GlideScript or JavaScript applied to ServiceNow.
• Integration between ServiceNow and Dynatrace.
• Monitoring of EUC and Windows Server environments.

Qualities Sought

• Rigor and organizational skills.
• Analytical thinking and problem-solving ability.
• Autonomy and sense of responsibility.
• User-centricity and quality of service.
• Ability to work in critical environments.
• Good communication and documentation skills.
• Ability to work with multiple technical teams.
• Professional proficiency in French.

Certifications Appreciated

Depending on the scope:

• Microsoft MS-900, MS-102, or MD-102
• Microsoft Azure / Entra ID
• MCSA or MCSE Windows Server
• ServiceNow CSA
• ServiceNow CIS-ITSM
• ITIL Foundation

Your optimal candidate journey, in 10 days maximum!
 

1. A first exchange by phone and Teams (or at our offices) with a member of the People & Project team to discuss your profile, the position, and the company
2. A second interview with a Business Manager or a Technical Expert (by Teams or at our offices)

Responsiveness, dynamic exchanges, an optimal candidate experience guaranteed with an offer within 10 days maximum.

Reasons to join AFD.Tech part of Accenture, and all our benefits:

• Benefit from personalized support from your 1st day with our Onboarding team and your future Manager (welcome at our Rabat offices, Onboarding day, friendly breakfast).
• Develop your technical, functional, or management skills through Accenture's training catalog and specialized training thanks to our school partnerships.
• Advance your career through our mobility policy.
• Experience extraordinary events with regular events and a family atmosphere (Nintendo Switch Tournament, Photo Shoots, Monthly Birthdays, football tournament (CAM), Personal Coaching and Development, Top Cake, Barbecue Day, Board Games, Annual Party…)
• Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities.
   

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition