IT Support Specialist - Rabat
Company sector : Call Center
COMPANY :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals.
Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have continued to expand our teams since 2021 with over 1,300 employees mainly based in Fez. We have just extended our activities to the northern part of the Kingdom by opening a new site in Rabat to continue our growth, with the goal of more than doubling our workforce by 2024.
At Cnexia, we do much more than support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day how Canadians communicate on the web and interact via mobile applications, providing them with an improved experience.
If you are ready to take on this challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career achievement in a world-class multicultural environment!
"At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
• Assemble/configure a PC, install peripherals and software.
• Assemble components for a standard and/or specific configuration
• Ensure maintenance of the infrastructure (hardware/software/networks) and the user environment.
• Perform necessary updates (hardware and software).
• Clean equipment and replace consumables.
• Provide remote support (hardware/software/networks) to the user.
• Determine the cause of the failure and recommend the appropriate action.
• Configure basic network device functionalities (switch, router, WIFI access points, proxy...), and peer-to-peer and centralized network services.
• Assist users with technical problems (hardware, software, network).
• Install, configure, and update workstations, software, and peripherals.
• Diagnose and resolve IT incidents.
Required profile :
• Bachelor's degree (BAC+3) in IT / information systems or equivalent training.
• Proficiency in computer tools: Word, Excel, Access.
• Windows Server administration (all versions), MCSE certification.
• Very good knowledge of the IT environment, hardware/software, and networks.
• Listening and communication skills, analytical and proactive mindset.
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