After-Sales Service Department Manager - Beni mellal
Company sector : Distribution
COMPANY :
The Label'Vie Group is a subsidiary of the Best Financière Group, a public limited company specializing in the placement and management of securities.
Based in Rabat, the Best Financière Group is organized around 3 business areas: Distribution, Commercial Real Estate, and Medical Equipment.
Under Retail Holding, the distribution division includes the distribution of cultural products through the VIRGIN brand, the distribution of clothing products through the KIABI brand, catering through BURGER KING, and food distribution through the Carrefour, Carrefour Market, and ATACADAO brands (brands of the Label' Vie Group).
With over 120 points of sale across more than 27 Moroccan cities, the LabelVie Group is experiencing very strong growth. It has also seen significant expansion since the partnership with Carrefour and more recently following the acquisition of Metro, as the Group's size has almost doubled.
Our organization is based on a logic of partial decentralization: BU Carrefour Market, BU Carrefour, BU ATACADAO, and Central Departments.
Company culture :
Groupe Label'Vie - Carrefour is characterized by a culture strongly rooted in collaboration, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on performance, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
Job :
Main responsibilities
Reporting to the store management, you are responsible for managing and developing the After-Sales Service activity, ensuring customer satisfaction and loyalty.
In this capacity, your main responsibilities will be:
Lead the After-Sales Service activity and guarantee service quality and customer satisfaction.
Supervise the handling of complaints, returns, exchanges, and repair requests.
Ensure follow-up of customer files and compliance with processing deadlines.
Manage, motivate, and develop your team's skills.
Ensure compliance with internal procedures and commercial policy.
Track performance indicators and implement necessary improvement actions.
Coordinate interventions with suppliers, service providers, and the store's various departments.
Required profile :
Profile sought
Bac+2/3 (2-3 years of higher education) in commerce, management, or a similar field.
Proven experience in managing an after-sales service, ideally in large retail or specialized distribution.
Good command of complaint handling and customer relations.
Experience in team management and motivation.
Proficiency in performance indicators and reporting tools.
Customer service orientation, leadership, organization, and ability to handle difficult situations.
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