Operations Manager - Oil, Gas & Chemicals
- Mohammédia
Company sector : Consulting / Studies
COMPANY :
SGS Morocco is the Moroccan branch of the Swiss multinational SGS S.A, and is the world leader in inspection, verification, testing, and certification. Employing over 96,000 people, SGS operates more than 2,700 offices and laboratories around the world.
Founded in 1951, SGS Morocco offers services covering inspection, verification, product quality analysis, and performance testing according to standards aimed at protecting consumer health and safety, and preserving the environment.
SGS Morocco's services span across supply chains and cover many sectors such as agricultural and agri-food products, cosmetics, capital goods, consumer goods, energy, mining, chemicals, environment, industrial services, the public sector, transport, etc.
With a network of 45 offices, control centers, and laboratories across the kingdom and a human capital of nearly 400 employees, SGS Morocco is the preferred partner for Moroccan economic players seeking quality to move towards a common goal of enabling a better, safer, and more connected world.
Company culture :
SGS Maroc SA operates within a predominantly collaborative culture, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a solid performance-driven dimension, emphasizing results, competitiveness and customer orientation. Well-established organizational processes ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time.
Job :
We are seeking an experienced Operations Manager to lead and optimize our Oil, Gas & Chemicals operations.
Key Responsabilities
- Lead and oversee all operational activities to ensure safe, efficient and high-quality service delivery while maintaining the highest levels of customer satisfaction.
- Translate business strategy and objectives into operational plans, resource allocation, budgets, performance targets and measurable actions.
- Manage, coach and develop Supervisors, Coordinators and Inspectors, supporting recruitment, onboarding, competency development, performance management and succession planning.
- Ensure effective workforce planning and resource allocation to support routine, urgent and after-hours operations while maintaining service continuity.
- Oversee inspection, sampling, measurement, documentation and reporting activities to ensure compliance with contractual, regulatory and quality requirements.
- Support the successful implementation of new projects and client contracts by ensuring operational readiness, risk assessment, resource availability and execution planning.
- Build and maintain strong relationships with clients and key stakeholders, proactively managing service issues, escalations and complaints while driving effective corrective actions.
- Monitor operational performance through audits, field observations, performance reviews and data analysis, ensuring continuous improvement and operational excellence.
- Develop, implement and maintain operational procedures, work instructions and control systems, ensuring consistency, compliance and adherence to industry best practices.
- Deliver and promote technical training, coaching and competency verification programs to maintain a highly qualified and authorized workforce.
- Control operational expenditure, resource utilization, equipment usage and subcontracted services to optimize efficiency, profitability and service quality.
- Monitor and evaluate subcontractors and suppliers to ensure continued competence, integrity, confidentiality, quality and compliance with applicable standards.
- Support commercial and finance teams by contributing to contract implementation, billing readiness, cost control and resolution of operational issues impacting payment recovery.
- Identify opportunities to improve operational performance through innovation, technology adoption, process optimization and industry best practices.
Required profile :
- Bachelor's Degree in Petroleum, Chemistry, Engineering, Marine Studies, Logistics, Operations Management or related discipline.
- Minimum 8 years of experience in Oil, Gas & Chemicals inspection, testing, terminals, marine cargo operations or related industries.
- Minimum 3 years in a supervisory or management position.
- Strong knowledge of petroleum inspection, sampling, quality and quantity control processes.
- Proven leadership and people management experience.
- Strong commercial awareness and customer orientation.
- Fluent in English and French.
- Willingness to support operations outside standard working hours when required.
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