Rabat - B2B Customer Service Representative (Energy) | Call & Email Reception - Permanent Contract
- Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.

Our impact:

Our global network of 18 production sites in 8 countries allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8,000 passionate and committed employees, we are a diverse community sharing a common goal of excellent customer service.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth confirms our position as a trusted partner for companies aiming to excel in customer relationship management.

With us, stability and growth go hand in hand:

• All our production roles are permanent contracts (CDI),
• A paid initial training is provided from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
• A stimulating work environment that promotes mutual support, career progression, and personal fulfillment.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

As we expand our reception services, you will join ADM Value to work in the B2B customer service department of a leading French electricity and gas supplier. You will assist business clients, ensuring clear, professional communication that is followed through to completion.
Your role is to handle requests via phone and email, providing premium service: understanding, structuring, resolving, and following up.

• You will handle incoming calls and email requests.
• You will respond to professional clients' needs: contracts, billing, meter readings, complaints, file tracking, etc.
• You will provide accurate and reliable answers, suitable for a B2B audience (clear, methodical, rigorous).
• You will ensure follow-up until resolution, coordinating with internal teams if needed.
• You will maintain an exemplary service attitude: attentive listening, clear explanations, calmness, and attention to detail.

Required profile :

You have excellent command of French, both spoken and written: your vocabulary is precise, your tone is professional, and your messages are well-structured. You have a strong sense of service: you can reassure, explain, and solve problems, even for sensitive requests.

• Flawless French (spoken + written).
• 'Premium' customer service attitude: respect, courtesy, solution-oriented.
• Rigor and organization: you can manage multiple requests simultaneously without compromising quality.
• IT skills: data entry, CRM, email handling.
• Experience in call reception + email handling in customer service (B2B experience is a big plus).

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization