Rabat - Energy Customer Service Advisor - Moving & Technical Assistance - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.
Our impact:
Our global network of 18 production sites allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8000 passionate and committed employees, we are a diverse community working towards excellent customer service.
Our commitment:
Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our commitment to innovation, quality, and customer satisfaction. This growth makes us a trusted partner for companies wanting to improve their customer relationship management.
At ADM Value, stability and growth go hand in hand:
- All our production positions are permanent (CDI).
- Paid initial training from day one.
- Attractive package: motivating fixed salary, uncapped bonuses, transport bonus, and meal voucher.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO).
- Exclusive advantages through our partnerships: discounts on products, services, leisure, and more.
- A stimulating work environment that encourages mutual support, progress, and well-being.
- Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.
Apply today and be part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Join our Moving & Technical Assistance Customer Service team. You will answer customer requests, manage moving situations, ensure contract retention, and make additional sales, all with excellent service quality.
Missions:
- Receiving calls (mostly): answer questions and handle customer service requests (bill explanations, customer account access/management, etc.).
- Technical assistance: diagnose problems, handle and follow up on technical requests.
- Retention: help customers who are moving without transferring their contract, offer alternatives, and maintain the relationship.
- Moving with contract transfer: organize the migration and ensure service continuity.
- Commercial rebound: offer relevant options and additional sales, matching customer needs.
Required profile :
- Excellent interpersonal skills, persuasive, empathetic, and team-oriented.
- Hybrid profile: customer service and sales skills.
- Excellent level of French (fluent, clear, good listener).
- Experience desired in the energy sector (retention) or in retention/customer service activities.
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