Rabat - B2B Customer Service Representative - Debt Collection (Energy) | Weekends Off & Uncapped Bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that enhance the customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs internationally.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we are a diverse community sharing a common vision of excellence in customer service.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, demonstrating our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.

At ADM Value, stability and career development go hand in hand:

• All our production positions are offered on a permanent contract (CDI),
• Paid initial training accompanies you from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Are you looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Can you manage professional customer relationships, even when the topic is sensitive?

At ADM Value, we are hiring a B2B Customer Service Representative specialized in debt collection, on behalf of one of our clients, for the customer service of an electricity and gas supplier.

• Your role: manage debt recovery cases, follow up methodically, negotiate professionally, and achieve settlements - all while preserving the relationship with business clients.
• Take charge of debt collection cases (outstanding debts and late payments).
• Follow up with professional clients by phone and email, using a structured approach.
• Assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.
• Propose suitable solutions for settlement (negotiation, payment plan, commitments).
• Ensure rigorous follow-up: update information, track progress, and follow through to closure.

Social benefits and more

You will join ADM Value on a permanent contract (CDI), with training and support designed to make you quickly autonomous, and compensation that rewards your performance.
Permanent contract from the start.

• Social coverage: CNSS + AMO.
• Complete and paid training to succeed in the role.
• Assigned mentor to support you in getting started and progressing.
• Welcome package upon arrival + integration breakfast.
• Uncapped performance-based bonuses: your performance makes the difference.
• Loyalty bonus of 6,000 MAD, paid in 3 installments: at the 6th, 12th, and 18th month of employment.
• Transport allowance + meal voucher.
• Employee partnerships: preferential rates (services, leisure, shopping…).

Working hours

• Monday to Friday: 9 AM - 7 PM (French time). Weekends off. On-site position at our Rabat office.

Net Salary + bonuses

• Average salary package around 7,000 MAD net, including bonuses.

Required profile :

• Excellent French (spoken + written), with the ability to argue and negotiate.
• Computer literacy: management tools, case tracking, CRM, emails.
• Listening skills + assertiveness: you can get a commitment without conflict.
• Organization and rigor: you manage your cases and ensure follow-up until payment.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization