Job :

Coordinate and oversee all activities related to patient care (PEC) and shipping of patient files.

Ensure the follow-up, control, and validation of care files with mutual insurance companies, private insurance, and private organizations.

Ensure the compliance and completeness of files, as well as adherence to internal procedures and contractual requirements.

Supervise the processing and shipping of files in compliance with deadlines and current procedures.

Ensure coordination with insurance organizations, contracted partners, and various concerned departments.

Collaborate closely with the BAF, billing, and recovery teams to ensure smooth administrative processing for patients.

Develop and track dashboards and activity reports related to patient care and shipping.

Identify malfunctions and contribute to the continuous improvement of care and shipping processes.

Supervise and support the team in carrying out its missions and ensure that set objectives are met.

Required profile :

• Significant experience in managing patient care and shipping of files within a healthcare facility.
• Good command of the care process and relationships with third-party payers (insurance, mutuals, private organizations, etc.).
• Mastery of administrative file processing, control, and shipping procedures.
• Good command of IT tools and, ideally, hospital management software.
• Good interpersonal skills and ability to effectively coordinate with various internal and external stakeholders.
• Rigor, organizational skills, reactivity, and ability to manage priorities in a demanding environment.
• Team spirit and ability to work under pressure.