Service Delivery Lead, Application Packaging - Rabat
Company sector : IT (Information Technology)
COMPANY :
ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence with 3300 ALTENiens by the end of 2027. It is now a strategic player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients-major international contractors-in the automotive, rail, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimonial of Hajar Bououd, HR Director and Communication at ALTEN Morocco in Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
Application Lifecycle Management
- Assist the PO in the governance of the full cycle: Request -> Evaluation -> Packaging -> Test -> Validation -> Deployment -> Maintenance -> Update -> Removal
The consultant will be in charge of:
Packaging Engineering and Technical Governance
- Maintain the company's application packaging standards and guidelines
- Review complex packages and provide technical support to packaging engineers
Service Management and SLA Governance
- Monitor service performance against SLAs, OLAs, KPIs, and operational objectives
- Identify recurring issues, lead root cause analysis, and corrective actions
Security and Compliance
- Support cybersecurity and engineering teams in addressing application vulnerabilities (packaging, updates, configuration changes, or application removal)
- Retain necessary evidence for audits, compliance, and operational reviews
Team and Vendor Leadership
- Coordinate internal packaging engineers and external providers if necessary
- Technically and operationally challenge the Indian supplier's delivery center
- Provide technical direction and escalation for complex packaging cases
Stakeholder Relations
- Support the PO as the main interface between packaging operations and: Application Owners, Workplace Engineering, Cybersecurity, Service Management (ServiceNow), Software Asset Management, publishers, and external providers
Expected Deliverables:
- Application requests with a clear owner and status
- Packages compliant with consistent engineering standards
- Packaging engineers using standardized and reusable frameworks
- Security-related updates delivered quickly
- Obsolete software systematically updated or removed
- Deployment failures and packaging retries maintained at a low level
- Stakeholder visibility on backlog, priorities, risks, and delivery dates
Required profile :
Master's degree in Computer Science with 10+ years of IT experience in application delivery and enterprise endpoint management environments.
- Technical expert in packaging (Intune, SCCM, PSADT) also capable of managing a service: SLA, governance, vendors.
- Able to technically and operationally challenge an offshore delivery center.
- Strong sensitivity to security (vulnerabilities, compliance, audit).
- Excellent interpersonal skills with various stakeholders: PO, Application Owners, cybersecurity, Workplace Engineering, publishers.
- Autonomous, analytical, and focused on continuous improvement.
Required Skills
Essential:
- Significant experience in enterprise application packaging, endpoint engineering, application lifecycle management, or Digital Workplace services
- Practical mastery of: Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), PowerShell, PSAppDeployToolkit, MSI / Windows Installer, EXE installers, WinGet
- Design and troubleshooting of installation, uninstallation, update, detection, dependencies, and supersedence issues
- Management of packaging queues, priorities, SLAs, vendors, and operational escalations
- ITIL processes, including Incident, Problem, Change, Request, and Release Management
- Microsoft Entra ID, Windows 10/11 device management, and MDM
- GPO and Active Directory administration
- PowerShell or Batch scripting for automation
- Strong analytical and problem-solving skills
- Communication with stakeholders and service management
Appreciated:
- Leading an enterprise-wide Intune / Configuration Manager migration or modernization program
- Migration of legacy packaging frameworks to PSADT 4.x
- Design of packaging automations or CI/CD pipelines
- Integration of application lifecycle with ServiceNow, Azure DevOps, Microsoft Graph, or Power Automate
- Vulnerability and application patching management
- Knowledge of Software Asset Management and licensing
- Management of offshore, nearshore, or outsourced packaging teams
- ITIL Foundation certification or higher
- Microsoft endpoint management or Microsoft 365 certifications
- JIRA
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
