Bilingual French-English Team Manager - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsEntirely based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a key player, we orchestrate high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the dedication of over 700 experienced talents, our company delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards internationally.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you are fluent in both French and English, this opportunity is for you!- Supervise and manage a high-performing team, ensuring the achievement of set objectives.- Ensure continuous training and professional development of team members.- Collaborate with other departments to ensure effective communication.- Manage schedules and ensure the quality of customer service.

Required profile :

Full bilingualism (French and English) spoken and written.Proven experience as a Team Manager, ideally in a call center environment.Excellent leadership, problem-solving, and decision-making skills.Ability to motivate and inspire a team towards achieving goals.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work