Customer Service Advisor - Health Insurance | Permanent Contract - Rabat - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative, high-quality solutions that enhance customer experience.
Our impact:
Present in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs internationally.
Dedicated employees: With a team of over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of an impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.
With us, stability and development go hand in hand:
- All our production positions are permanent (CDI),
- A paid initial training accompanies you from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.
Joining ADM Value also means benefiting from:
- Social Security (CNSS) and Health Insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure, and much more,
- A stimulating work environment that promotes mutual support, progress, and fulfillment.Looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.
Apply today and become part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Want a job where every interaction truly makes a difference for the member?
ADM Value is hiring customer service advisors to manage health insurance member files, in connection with several partner organizations. This is a versatile role, combining customer relations, debt collection, and customer loyalty.
Your daily tasks
- Respond to members' calls, emails, and chats
- Manage debt collection files
- Handle complaints and provide suitable solutions
- Assist members in the cancellation process by offering relevant alternatives (retention)
- Ensure the administrative follow-up of files in coordination with partner organizations
Required profile :
No experience is required - what matters is your interpersonal skills and your attention to detail.
- Excellent communication skills, both spoken and written, with the ability to adapt your speech to each person you speak with
- Active listening skills to understand the needs and expectations of insured members
- Empathy and patience, especially when facing difficult situations
- Analytical mindset and ability to quickly solve problems
- Organization and thoroughness to manage multiple files simultaneously
- Adaptability and good stress resistance
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