Five ways to manage your anger at work
18 March 2013
Read by 1820 persons
This time, you're furious when usually you're petrified. Anger overwhelms you or eats away at you. How to channel and use it? Suggestions from Nathalie Dedebant, coach and consultant at Cegos.
Anger has a bad reputation because it is associated with violence. However, it is a vital function that allows you to move the obstacle, get around it or escape it. In business, healthy anger helps you to be respected. And to achieve this, you must control this harmful anger that ravages everything. Typology in five profiles.
1. Exacerbated anger: I explode at every opportunity
The situation: Your colleague interrupts you to announce the postponement to the end of the day of a meeting on Project Z, crucial for your work. In addition, you have to leave at 5 pm. You shout at Luc, attacking him: "It's unacceptable! You're not serious. You warn me at the last minute. We need to meet at noon!"
The advice: refocus on yourself
Are you beside yourself? Turn around. The accumulation of frustrations is no reason to accuse Luc. He is only the messenger. Breathe to relieve the pressure. Then proceed in three phases.
1/ Have the other person rephrase what they are saying to avoid a tit-for-tat.
2/ Touch a part of your body (clasp your hands, pinch yourself) to reconnect with yourself.
3/ Use "I" and not "you", which judges everything while verbalizing a feeling. "I am angry, I am furious", "I think it's not serious", etc.
2. Hidden anger: I make insidious remarks
The situation: "HR departments are never very clear, that's well known!" or "Don't you think we need to align words and actions?" Annoyed by this manager's confused remarks, you address him in public taking detours (irony, sarcasm, insinuation) to put him at fault. You wear a smile that masks your anger. And the other person doesn't always understand it. Or you are constantly complaining.
The advice: adopt the 4Ps
This four-step technique allows you to take a step back.
1/ Present the facts: "I am not comfortable with your speech."
2/ Share the emotions: "I am upset."
3/ Propose solutions: "I need consistency and explanations."
4/ Produce the future. I will ask HR again to understand.
Read more on L'Entreprise.com
Posted on March 18, 2013
Anger has a bad reputation because it is associated with violence. However, it is a vital function that allows you to move the obstacle, get around it or escape it. In business, healthy anger helps you to be respected. And to achieve this, you must control this harmful anger that ravages everything. Typology in five profiles.
1. Exacerbated anger: I explode at every opportunity
The situation: Your colleague interrupts you to announce the postponement to the end of the day of a meeting on Project Z, crucial for your work. In addition, you have to leave at 5 pm. You shout at Luc, attacking him: "It's unacceptable! You're not serious. You warn me at the last minute. We need to meet at noon!"
The advice: refocus on yourself
Are you beside yourself? Turn around. The accumulation of frustrations is no reason to accuse Luc. He is only the messenger. Breathe to relieve the pressure. Then proceed in three phases.
1/ Have the other person rephrase what they are saying to avoid a tit-for-tat.
2/ Touch a part of your body (clasp your hands, pinch yourself) to reconnect with yourself.
3/ Use "I" and not "you", which judges everything while verbalizing a feeling. "I am angry, I am furious", "I think it's not serious", etc.
2. Hidden anger: I make insidious remarks
The situation: "HR departments are never very clear, that's well known!" or "Don't you think we need to align words and actions?" Annoyed by this manager's confused remarks, you address him in public taking detours (irony, sarcasm, insinuation) to put him at fault. You wear a smile that masks your anger. And the other person doesn't always understand it. Or you are constantly complaining.
The advice: adopt the 4Ps
This four-step technique allows you to take a step back.
1/ Present the facts: "I am not comfortable with your speech."
2/ Share the emotions: "I am upset."
3/ Propose solutions: "I need consistency and explanations."
4/ Produce the future. I will ask HR again to understand.
Read more on L'Entreprise.com
Posted on March 18, 2013
