Four Types of Anxious Employees
10 November 2009
Read by 2618 persons
- The undermined: They withdraw, sigh, talk about the past more positively than the present, communicate little, grumble, and move as if carrying a burden... "You need to get them to talk, to express some of their anger or suffering, by asking tactful questions," advises Jean-Louis Muller, director at Cegos. You can reassure them by individually explaining the changes and methods to achieve them, and above all, specifies Hélène Lacroix-Sablayrolles, CEO of Lacroix & Consultants, it's best to avoid telling them that everything will change! Handle them with care, without too much emotion...
- The delusional: They have paranoid outbursts, assume all sorts of things, speak in innuendo, become cynical, tend to be aggressive, accuse others, become unduly authoritarian, and insulting... "They also have obsessions that loop and, as stress increases their fears, they will check all the risks, attack others responsible for everything," explains Hélène Lacroix-Sablayrolles. To relax them, it may involve being firm, showing authority yourself, or using the authority of management, who can send them home to meditate for a while if they become too belligerent, she adds. You can also, in the face of their cynical allusions, ask them: "What makes you say that?", continues Jean-Louis Muller. "Stay factual while trying to get them to spill the beans"...
- The speedy: They fidget when seated, schedule overlapping appointments, skip important things, justify themselves by saying they are stressed, mention personal problems, become irritable, unpleasant, or submissive, self-incriminate, and talk incessantly and unrepentantly... "Calm them down by asking them to repeat more slowly what they just said, inviting them to have a quiet lunch, just the two of you, since they haven't eaten anything but candy for three days," says Jean-Louis Muller. And it will be an opportunity to remind them that you appreciate them, that they are important, competent, etc. Because they need to feed off others, to be listened to, specifies Hélène Lacroix-Sablayrolles.
- The deminer: They don't easily have crises and rather defuse the stress of others. Under pressure, they may resort to one of the three previous ways of stressing, estimates Jean-Louis Muller, while not hesitating to share their stress with others, which helps. It is also likely that they will flatly refuse any acceleration of pace, which they will consider unhealthy for them, saying "yes" to everything, but doing nothing, continues Hélène Lacroix-Sablayrolles. It is therefore better to suggest that they take a few days off to decompress, before they do it themselves by taking sick leave, looking for another job, etc. In short, provide them with solutions, but without pitying them...
Posted on April 22, 2008
lefigaro.fr
- The delusional: They have paranoid outbursts, assume all sorts of things, speak in innuendo, become cynical, tend to be aggressive, accuse others, become unduly authoritarian, and insulting... "They also have obsessions that loop and, as stress increases their fears, they will check all the risks, attack others responsible for everything," explains Hélène Lacroix-Sablayrolles. To relax them, it may involve being firm, showing authority yourself, or using the authority of management, who can send them home to meditate for a while if they become too belligerent, she adds. You can also, in the face of their cynical allusions, ask them: "What makes you say that?", continues Jean-Louis Muller. "Stay factual while trying to get them to spill the beans"...
- The speedy: They fidget when seated, schedule overlapping appointments, skip important things, justify themselves by saying they are stressed, mention personal problems, become irritable, unpleasant, or submissive, self-incriminate, and talk incessantly and unrepentantly... "Calm them down by asking them to repeat more slowly what they just said, inviting them to have a quiet lunch, just the two of you, since they haven't eaten anything but candy for three days," says Jean-Louis Muller. And it will be an opportunity to remind them that you appreciate them, that they are important, competent, etc. Because they need to feed off others, to be listened to, specifies Hélène Lacroix-Sablayrolles.
- The deminer: They don't easily have crises and rather defuse the stress of others. Under pressure, they may resort to one of the three previous ways of stressing, estimates Jean-Louis Muller, while not hesitating to share their stress with others, which helps. It is also likely that they will flatly refuse any acceleration of pace, which they will consider unhealthy for them, saying "yes" to everything, but doing nothing, continues Hélène Lacroix-Sablayrolles. It is therefore better to suggest that they take a few days off to decompress, before they do it themselves by taking sick leave, looking for another job, etc. In short, provide them with solutions, but without pitying them...
Posted on April 22, 2008
lefigaro.fr
