Hotel Jobs: Human Resources Shortage
10 November 2008
Read by 1618 persons
The tourism sector, a priority for economic development in Morocco, is experiencing a human resources shortage. The need for skilled workers is constantly growing, while there is a serious lack of qualified candidates. The shortage is so significant that the industry speaks of a risk of a "heart attack" for the sector.
A hotel employs a variety of professionals: receptionists, head chefs, accommodation managers, concierges, hotel managers, but also many other less well-known roles such as health club staff and valets. All these jobs require qualifications as they are the first point of contact with customers.
Across all specializations, the hotel industry is struggling to recruit due to a lack of qualified personnel in the market. Some companies invest in internal training such as "Management Training" or "Cross Exposures" abroad to supplement the know-how and experience in other hotel chains, in order to make up for the shortcomings of graduates from specialized institutes. Promotion is also favored for management positions.
Tourism professionals attribute this difficulty in finding suitable candidates to a lack of specialized training. Furthermore, the curricula of some hotel schools are disconnected from the needs and realities of the tourism industry.
Among the most sought-after profiles today are head chefs, pastry chefs, and restaurant managers. This is leading to a war for talent in the market and upward pressure on salaries. One solution currently being considered is bringing in foreign workers.
Finally, regarding the future of the hotel industry, professionals agree that the need exists, and that emphasis must be placed on the quality of training with rigorous controls in schools, and the implementation of internships that can put graduates into pre-employment phases upon completion of their studies.
Posted on February 3, 2009
Ojraweb
A hotel employs a variety of professionals: receptionists, head chefs, accommodation managers, concierges, hotel managers, but also many other less well-known roles such as health club staff and valets. All these jobs require qualifications as they are the first point of contact with customers.
Across all specializations, the hotel industry is struggling to recruit due to a lack of qualified personnel in the market. Some companies invest in internal training such as "Management Training" or "Cross Exposures" abroad to supplement the know-how and experience in other hotel chains, in order to make up for the shortcomings of graduates from specialized institutes. Promotion is also favored for management positions.
Tourism professionals attribute this difficulty in finding suitable candidates to a lack of specialized training. Furthermore, the curricula of some hotel schools are disconnected from the needs and realities of the tourism industry.
Among the most sought-after profiles today are head chefs, pastry chefs, and restaurant managers. This is leading to a war for talent in the market and upward pressure on salaries. One solution currently being considered is bringing in foreign workers.
Finally, regarding the future of the hotel industry, professionals agree that the need exists, and that emphasis must be placed on the quality of training with rigorous controls in schools, and the implementation of internships that can put graduates into pre-employment phases upon completion of their studies.
Posted on February 3, 2009
Ojraweb
