Being a Phone Pro
13 May 2013
Read by 1828 persons
Communicating... ? This is one of the most important words for your career. There are many ways to communicate at work. Your behavior and clothing are important parts of this communication. But knowing how to communicate today means, above all, learning to master the tools, and the telephone comes first.
The art of phoning well: using the tool politely and methodically.
Need we remind you that the first thing that will be heard (in terms of sound and understanding) will be your courtesy? It is therefore essential to show goodwill at this level in order to convey a message that will, in all cases, be pleasant.
Being professional means:
Rules to follow:
Depending on the intonation you choose, your interlocutor will know if you are smiling, if you want to help them, or if, on the contrary, they are disturbing you, or even annoying you.
So start by:
Things to absolutely avoid doing:
Article written by The ReKrute.com team
The art of phoning well: using the tool politely and methodically.
Need we remind you that the first thing that will be heard (in terms of sound and understanding) will be your courtesy? It is therefore essential to show goodwill at this level in order to convey a message that will, in all cases, be pleasant.
Being professional means:
- answering the phone when it rings,
- knowing how to introduce yourself quickly and elegantly,
- stating the reason for your call, if you are the one making it,
- communicating clearly and pleasantly in all cases.
Rules to follow:
Depending on the intonation you choose, your interlocutor will know if you are smiling, if you want to help them, or if, on the contrary, they are disturbing you, or even annoying you.
So start by:
- stating your name, your department and the name of your company,
- learning to listen well,
- speaking clearly and without singing,
- showing your correspondent that you are listening with interest, using their name,
- taking the complete message, correctly noting the name of the person and their company, their contact details, the date and time of the call,
- dare to have your correspondent repeat the message to be sure you have the right information,
- remember to say hello, goodbye, please, etc....
- have a pleasant and warm voice without being commercial or caricatured.
Things to absolutely avoid doing:
- chewing gum or eating at the same time,
- speaking too loudly or aggressively,
- interrupting your interlocutor,
- doing something else at the same time, which would indicate very precisely that you are not very interested in the subject of the call.
Article written by The ReKrute.com team
