“I’ve crashed!”: Computer stress is wreaking havoc
22 June 2011
Read by 1855 persons
Like the “Crazy German Kid”, who hasn’t felt like throwing their computer out the window because it was too slow, or because a new virus had just invaded it? Maybe you’re panicking in front of your screen right now?
These often excessive behaviors towards computers are, according to a study conducted by the Chief Marketing Officer Council in partnership with iYogi and published on April 26th, a new illness: “computer stress syndrome”.
This work, conducted with 1,000 North Americans aged 16 and over, observed the attitude of users faced with computer problems and the impact of “computer stress syndrome” on their daily lives.
“When the computer malfunctions, we panic immediately”
Dr. Murray Feingold, a renowned American doctor who defined the syndrome, explains:
“Because they are so important to us, computers are a double-edged sword. When they work properly, they’re great. But when something goes wrong, we panic immediately…That’s what I call computer stress syndrome.”
Derek Kober, Senior Vice President at the CMO council, explains that Dr. Feingold suggested that:
“It was a real medical syndrome, with symptoms caused by common computer problems and frustrations.
This survey certainly supports this idea and highlights the high level of stress, which can contribute at least indirectly to a number of negative physical and emotional side effects underlying computer-related stress.”
64% of respondents “anxious” because of their computer
The main causes of this syndrome, listed by the study, are:
system slowdown (51%)
slow startup (36%)
viruses (16%)
unavailable internet access (15%)
failure to connect wirelessly (14%)
spyware (14%)
computer frequently crashing (9%)
To the question “Does your personal computer sometimes cause you anxiety?”, 64% of those questioned answered “yes”. The panel admits that these problems have “increased their stress levels” in 42% of cases. 39% say they have lost valuable time and 21% have lost personal or professional data.
94% of those interviewed admitted to depending on their computer daily, either for work or leisure. 60% say they are impatient, discouraged, or even embarrassed by technical problems.
“Today, dependent consumers are increasingly overwhelmed and annoyed by technical glitches,” the report reads, creating “unnecessary anxiety and stress”.
For a “Resolution Revolution” of support services
Many try to solve these problems without spending a penny and rely on their own instincts, their loved ones, or simply do nothing. This, according to the study, only increases the causes of the syndrome.
However, even the 22% who have called on professionals experience frustration due to cost, waiting time, or poor performance.
What should be done then, if none of these solutions combat the causes of this stress? Undergo a detox far from the tool responsible for our misfortune? Nothing so extreme.
The survey, for which ten IT service professionals were interviewed, concludes that professionals should measure the level of consumer satisfaction, have better after-sales services, and consider the idea of ??a “resolution revolution”.
Derek Kober explains that this concept provides that IT companies, with the new perspective provided by the survey, are available 24/7, have a deep knowledge base and are faster.
In short, that they are everything clients expect of them so they no longer want to destroy their computer.
Posted online June 22, 2011
rue89.com
These often excessive behaviors towards computers are, according to a study conducted by the Chief Marketing Officer Council in partnership with iYogi and published on April 26th, a new illness: “computer stress syndrome”.
This work, conducted with 1,000 North Americans aged 16 and over, observed the attitude of users faced with computer problems and the impact of “computer stress syndrome” on their daily lives.
“When the computer malfunctions, we panic immediately”
Dr. Murray Feingold, a renowned American doctor who defined the syndrome, explains:
“Because they are so important to us, computers are a double-edged sword. When they work properly, they’re great. But when something goes wrong, we panic immediately…That’s what I call computer stress syndrome.”
Derek Kober, Senior Vice President at the CMO council, explains that Dr. Feingold suggested that:
“It was a real medical syndrome, with symptoms caused by common computer problems and frustrations.
This survey certainly supports this idea and highlights the high level of stress, which can contribute at least indirectly to a number of negative physical and emotional side effects underlying computer-related stress.”
64% of respondents “anxious” because of their computer
The main causes of this syndrome, listed by the study, are:
system slowdown (51%)
slow startup (36%)
viruses (16%)
unavailable internet access (15%)
failure to connect wirelessly (14%)
spyware (14%)
computer frequently crashing (9%)
To the question “Does your personal computer sometimes cause you anxiety?”, 64% of those questioned answered “yes”. The panel admits that these problems have “increased their stress levels” in 42% of cases. 39% say they have lost valuable time and 21% have lost personal or professional data.
94% of those interviewed admitted to depending on their computer daily, either for work or leisure. 60% say they are impatient, discouraged, or even embarrassed by technical problems.
“Today, dependent consumers are increasingly overwhelmed and annoyed by technical glitches,” the report reads, creating “unnecessary anxiety and stress”.
For a “Resolution Revolution” of support services
Many try to solve these problems without spending a penny and rely on their own instincts, their loved ones, or simply do nothing. This, according to the study, only increases the causes of the syndrome.
However, even the 22% who have called on professionals experience frustration due to cost, waiting time, or poor performance.
What should be done then, if none of these solutions combat the causes of this stress? Undergo a detox far from the tool responsible for our misfortune? Nothing so extreme.
The survey, for which ten IT service professionals were interviewed, concludes that professionals should measure the level of consumer satisfaction, have better after-sales services, and consider the idea of ??a “resolution revolution”.
Derek Kober explains that this concept provides that IT companies, with the new perspective provided by the survey, are available 24/7, have a deep knowledge base and are faster.
In short, that they are everything clients expect of them so they no longer want to destroy their computer.
Posted online June 22, 2011
rue89.com
