Claims Manager - Rabat
Company sector : Insurance / Brokerage
COMPANY :
AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland
Located in Rabat since May 2004 and in Kénitra since 2024 and soon in Fez, we are today more than 5000 employees.
Joining us:
Means choosing the world's leading insurance brand
Means benefiting from a multitude of advantages well beyond market standards
Means evolving in a rewarding environment offering a diversity of jobs
Means joining a responsible group, offering a true corporate culture, based on the development of each person's skills
Our jobs:
The expertise of our teams covers the main insurance professions:
Sales of contracts
Management of non-life and personal insurance contracts
Management of Auto and Home claims
Settlement of Health benefits
Activation of Assistance guarantees
Appointment scheduling on behalf of our General Agents
Management of Savings contracts
Company culture :
Our corporate culture is built on a strong belief: sustainable performance is driven above all by the commitment of the women and men who make up our company. We foster an environment based on trust, teamwork, responsibility and innovation, while placing people at the heart of everything we do. Guided by the values of the AXA Group, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.
Job :
Join a dynamic player in the insurance and brokerage sector based in Rabat to take on a central role within our customer relations team.
As a claims manager, the goal is to ensure smooth, fast, and rigorous processing of files, by offering impeccable quality support to policyholders throughout their claims lifecycle.
The daily work involves complete and autonomous file management in a stimulating environment:
- Investigation and opening of claims files upon receipt.
- Detailed analysis of contractual guarantees and verification of liabilities.
- Coordination with various stakeholders and experts to ensure file follow-up.
- Prompt handling of requests and complaints by phone and email.
- Writing technical correspondence and rigorous updating of databases.
Required profile :
A Bac +2 level of education is required, ideally obtained in a specialization focused on insurance professions or call center professions.
To succeed in this role, solid 5 to 10 years of experience in a similar position is necessary to quickly master the workings of claims management.
Rigor and a service-oriented mindset are your best assets. Technical mastery of insurance processes is complemented by:
- Excellent oral and written communication skills.
- Interpersonal skills and empathy to manage complex situations.
- Strong organizational skills and strict adherence to deadlines.
- Proficiency in computer tools and dedicated management software.
If this profile matches yours and you wish to take up this challenge, do not hesitate to send us your application using the "Send my CV to the recruiter" button now.
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