Job :

Within a dynamic IT company based in Casablanca, joining this team allows you to work in a stimulating technological environment. The main mission is to ensure the privileged link between clients and technical services to guarantee impeccable service quality.

The position aims to optimize customer satisfaction through proactive management and efficient handling of incoming requests. Achieving objectives relies on exemplary organizational rigor and the ability to resolve technical issues with diplomacy to build partner loyalty.

Daily activities revolve around the complete management of the customer complaint lifecycle:

• Receiving, recording, and qualifying customer calls and emails.
• Opening and monitoring technical support tickets until their resolution.
• Coordinating with technical teams to ensure adherence to response deadlines.
• Regularly updating the customer database and case tracking.
• Writing summary reports on encountered incidents.

Required profile :

A Bac+2 level of education in sales administration or administrative management is required to master customer support processes.

Professional experience between 1 and 3 years in a similar role is expected to be quickly operational on customer relationship management tools.

The ideal candidate must demonstrate interpersonal and technical skills essential for the proper performance of the role:

• Proficiency in IT tools and ticket management software.
• Excellent communication skills, both oral and written.
• Analytical skills and a strong sense for problem-solving.
• Customer service orientation and natural diplomacy.

Interested in this challenge? If this opportunity matches your professional aspirations, send your CV to the recruiter now.