E-commerce Customer Advisor (Calls + Emails) | Permanent Contract - Paid Training - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 production sites, we are committed to offering innovative, high-quality solutions that improve the customer experience.
Our impact:
Located in 8 countries, our global network of 18 production sites allows us to quickly meet our clients' needs internationally.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.
With us, stability and development go hand in hand:
- All our production positions are permanent contracts (CDI),
- A paid initial training program from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport bonus, and meal allowance.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
- A stimulating work environment that encourages mutual support, progress, and well-being.
- Are you looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.
Apply today and become part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Do you enjoy customer service when it's practical, helpful, and well done? At ADM Value, we are hiring e-commerce customer advisors for a key player loved by pet owners.
Your role: respond to customers by phone and email, quickly understand their request, and ensure clear handling until resolution. Here, we aim for a smooth customer experience: responsiveness, quality of response, and proper follow-up.
- You handle customer requests via calls and emails (multi-channel customer service).
- You qualify the request: order, delivery, return, refund, product, complaint...
- You provide a precise, polite, and structured answer, adapted to each situation.
- You ensure follow-up of cases until closure, following procedures.
- You contribute to a positive customer experience, even when the customer is in a hurry or dissatisfied.
Social and other benefits
You join ADM Value on a permanent contract (CDI), with a stable environment and real benefits. The goal: to allow you to work in good conditions, with clear rules and an announced, transparent salary.
- Permanent contract (CDI) from hiring.
- Social coverage: CNSS + AMO.
- Meal allowance + transport allowance.
- Employee partnerships: preferential rates (services, leisure, shopping...).
- A structured work environment focused on quality and mutual support.
Working hours
- Monday to Friday: 8 AM-5 PM (French time)
- Saturday: 10 AM-2 PM (French time)
Salary
- Salary package: 6,500 Dhs net.
Required profile :
You have a perfect command of French, both spoken and written: you can explain, reassure, and write clear responses. You are responsive, organized, and stay calm when things get busy.
- Excellent French (spoken + written): clarity, spelling, wording.
- Responsiveness and service mindset: you respond quickly, but more importantly, well.
- Computer skills: tools, data entry, case tracking, email processing.
- Listening and adaptability: you understand the request and adjust your approach.
- Previous experience in customer service (call + email) is a plus.
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