Foundever is hiring sales advisors for inbound calls in Casablanca - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join Foundever in the heart of Casablanca to transform the customer experience. By joining this dynamic team in the call center sector, the opportunity to thrive in a sales advisor role for inbound calls awaits passionate individuals who love people and customer relations.
The main goal is to ensure operational excellence while providing personalized support to each caller. Every interaction is a chance to enhance the brand image and boost customer satisfaction through active listening and suitable solutions.
Daily activities focus on managing incoming calls smoothly and efficiently while building a relationship of trust. Responsibilities include:
- Handling incoming requests with professionalism and accuracy.
- Providing precise and personalized answers to customer needs.
- Promoting offers and services in an appropriate manner.
- Ensuring follow-up on cases to guarantee impeccable quality of service.
Required profile :
To apply, a high school diploma (baccalaureate) is required, ideally completed with training or a strong interest in call center jobs.
Successful professional experience, ranging from 1 to 10 years in a similar environment, is a major asset for quickly mastering the profession's requirements.
Mastery of customer relations is essential for success in this role. Expected skills include:
- Excellent interpersonal skills combined with outstanding verbal expression.
- Ability to maintain a sales-oriented attitude in all situations.
- A keen sense of listening and diplomacy.
- Perfect command of standard computer tools.
If this challenge matches your career aspirations, submit your application now by clicking the button "Send my CV to the recruiter".
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