2,500 satisfied customers!
6 October 2015
Read by 7223 persons
Customer satisfaction surveys are important for quality management because they measure an organization’s performance and identify customer needs, priorities, and dissatisfaction.
That’s why ReKrute conducts an annual customer satisfaction survey to gather feedback on our various services.
For 10 years, we have been committed to creating new initiatives and projects to meet customer needs and expectations.
This year’s survey (June-July) highlights our strengths and areas for improvement and identifies emerging customer needs.
To ensure all aspects of our services are covered, we have grouped the results into four chapters, which we are pleased to present below:
This chapter highlights the parameters determining the quality of our services and the people handling your requests. Questions focused on responsiveness, listening skills, commitment, availability, and professionalism.
97% of respondents are satisfied or very satisfied with the quality of our services.
It should be noted that competence and efficiency have increased by 6%, which we are particularly proud of, as our teams’ performance and responsiveness have always been our differentiators.
Customers want personalized solutions. We know we must focus on providing these solutions and meeting their needs. As part of our future development strategy, we will develop new services and offerings.
ReKrute.com offers a range of services designed to meet your HR needs. It was essential for customers to evaluate these services. Analyzing this feedback helps us improve our quality charter.
The rating for service quality increased by 10%.
Our website is essential to our business. We continually improve it to be more efficient and meet customer needs. We wanted feedback on the website’s ergonomics, aesthetics, content, information relevance, and ease of use.
ReKrute.com currently has a satisfaction rating of 94%, a 3% increase from last year.
Customer satisfaction reflects their experience. The survey results highlight your expectations as users of our services.
The analysis identifies our website’s strengths, our company’s assets, and the strengths of our employees. It also highlights areas for improvement.
This satisfaction survey is a valuable tool. It supports our strategic decisions and ensures we provide services that meet your expectations.
Philippe Montant
ReKrute CEO
That’s why ReKrute conducts an annual customer satisfaction survey to gather feedback on our various services.
For 10 years, we have been committed to creating new initiatives and projects to meet customer needs and expectations.
This year’s survey (June-July) highlights our strengths and areas for improvement and identifies emerging customer needs.
To ensure all aspects of our services are covered, we have grouped the results into four chapters, which we are pleased to present below:
This chapter highlights the parameters determining the quality of our services and the people handling your requests. Questions focused on responsiveness, listening skills, commitment, availability, and professionalism.
97% of respondents are satisfied or very satisfied with the quality of our services.
It should be noted that competence and efficiency have increased by 6%, which we are particularly proud of, as our teams’ performance and responsiveness have always been our differentiators.
Customers want personalized solutions. We know we must focus on providing these solutions and meeting their needs. As part of our future development strategy, we will develop new services and offerings.
ReKrute.com offers a range of services designed to meet your HR needs. It was essential for customers to evaluate these services. Analyzing this feedback helps us improve our quality charter.
The rating for service quality increased by 10%.
Our website is essential to our business. We continually improve it to be more efficient and meet customer needs. We wanted feedback on the website’s ergonomics, aesthetics, content, information relevance, and ease of use.
ReKrute.com currently has a satisfaction rating of 94%, a 3% increase from last year.
Customer satisfaction reflects their experience. The survey results highlight your expectations as users of our services.
The analysis identifies our website’s strengths, our company’s assets, and the strengths of our employees. It also highlights areas for improvement.
This satisfaction survey is a valuable tool. It supports our strategic decisions and ensures we provide services that meet your expectations.
Philippe Montant
ReKrute CEO
